frequently asked questions

Can't find an answer to your question? Please contact us.

  • What does S.H.E stand for?

    S.H.E stands for Skin Health Experts. We are the proud distributors of the brands Dermalogica and Billion Dollar Brows for the New Zealand market. To learn more about S.H.E please visit our Our Story page.

  • What can I expect from S.H.E as a company?

    We at Skin Health Experts like to think that we offer more than your ordinary skin care distributor. Our team has expertise in education, sales, marketing and we believe our service is second to none. We will work with your business to drive success and become your partners. Read more about who we are on our Our Story page and check out what some of our customer’s have to say about us on our Customer Testimonials page. Better still, give us a call or drop us a line we’d love to hear from you and see how we can help you and your business succeed in the skin care industry!

  • How do I become a stockist of one of your brands?

    Please fill out the form on our Open an Account page to enquire about becoming a stockist of one of our brands. If you’d like to speak with someone right now, please feel free to contact our customer service team on 0800 433 762 during business hours.

  • What is the cost of an opening order?

    Our opening orders are all customised to the size and needs of your business. We would love to hear from you to discuss your specific needs, please fill out our Open an Account form and one of our sales team will be in touch for a no obligation chat.

  • Where do your brands originate?

    Dermalogica products are made in Southern California, USA. For more information about Dermalogica please click here
    Billion Dollar Brows products are also made in California, USA. For more information about Billion Dollar Brows please click here

  • What are you doing about diversion?

    Skin Health Experts take an active stand against product diversion. If you suspect an unauthorised business is retailing any of our products, do not confront anyone within the business. Do your part by letting us know through our Contact Us page. We greatly appreciate your help in taking a proactive stand against those not authorised to retail our products.

    • How do I book on a class?

      Search our Class Calendar for upcoming classes and click on the class you would like to book on. You can then click ‘book now’ to book on that class. Alternatively, contact our education team on (09) 414 0200 or education@s-h-e.co.nz. Please note, Dermalogica classes are only available to Dermalogica stockists.

    • What kind of training do you offer?

      S.H.E offers training for beauty therapists and makeup artists. If you are a Dermalogica stockist you have access to a wide range of practical and theory based classes for Dermalogica skin therapists and business owners/managers and best of all they are all free of charge!

    • I’d like to feature on your blog – can I?

      If you have something interesting you’d like to share, that is relevant to the beauty therapy industry, we’d love to hear from you. Please get in touch with our Marketing Manager, Angie Montgomery at angie@s-h-e.co.nz to discuss further.

    • Do your brands have their own websites in NZ?

      You can find the New Zealand Dermalogica website at www.dermalogica.co.nz. Billion Dollar Brows also has a website too at www.billiondollarbrows.co.nz.

    • Do you have a Facebook page?

      S.H.E does not currently have a Facebook page. Check out Dermalogica NZ's Facebook page though and Billion Dollar Brows NZ also has an NZ Facebook page.